Umbraco Maintenance and Support

As an Umbraco Gold Partner, CSI Media provide comprehensive Umbraco maintenance and support for new and existing Umbraco solutions. Our team of Umbraco Certified Developers are experienced in inheriting Umbraco-based solutions developed by third parties, ranging from brochure websites to member portals to complex solutions with advanced functionality. Whether you are looking for ongoing maintenance and upgrades, or require urgent development work, we have the expertise to help you.

Support Options

We offer two types of support options for Umbraco solutions; 1) SLA-backed ‘Retainer Packages’ which provide a set number of contracted hours per month, and 2) ad-hoc agreements for as and when you require support. Most of our clients opt for a Retainer Package to meet ongoing requirements. Packages start at 5 hours, whilst bigger solutions - or clients with a busy roadmap - may command 80+ hours per month. We can help guide you.

Our diverse team of digital specialists can support you and your Umbraco solution via the services listed below: -

Onboarding Process - Code Review

Prior to commencing with any updates or development work, we will conduct a code review of your Umbraco solution; this is a standard approach to taking over the development and maintenance of a pre-existing system and is a compulsory pre-requisite.

As part of the code review, a Certified Umbraco Developer will review the source code for your current system to understand its architecture and code structure; this is important before making any development updates. We will identify any technical issues that are impacting on website performance, data, security, and user experience - previous code reviews have uncovered critical security and performance issues.

The Umbraco Developer will document their findings from the code review in a professional report for you to review, with issues marked with a severity level. The code review usually provides clients with a roadmap of tasks to complete and puts your solution in a strong position before we start making any custom changes.

For a more comprehensive review that covers design, UX and SEO - in addition to a code/technical review - we recommend completing a website healthcheck.

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