This policy applies to all the websites we operate, our use of emails, any other methods used for marketing purposes, and any other methods we use for collecting information. It covers what we collect and why, what we do with the information, what we won’t do with the information, and what rights you have.
Who Are We
Information We Collect
We will only ever collect the information we need – including data that will be useful to help improve our services.
We may collect and process the following data about you:
1. Personally identifiable information, such as name, postal address, phone number, email address, that you provide by filling in forms on our websites - www.csimedia.net and support.csimedia.net - when you contact us via telephone, email or messaging and includes information provided when you:
2. Details of your visits to our web sites including but not limited to, IP addresses (the location of the computer on the internet), pages accessed, and files downloaded. This helps us to determine how many people use our web sites, how many people visit on a regular basis, and how popular our pages are. This is statistical data about our users’ browsing actions and patterns and does not identify any individual. It simply allows us to monitor and improve our service.
You are provided with an opportunity to opt-out from receiving communications from us or our partners at the time that your details are submitted and, on each occasion that you are contacted thereafter.
How We Use The Information We Collect
We may process your personal data for our legitimate business interests. “Legitimate Interests” means the interests of our company in conducting and managing our business and providing you with the best services and products in the most secure way. These interests include:
When we process your personal data for our legitimate business interests, we always ensure that we consider and balance any potential impact on you and your rights under data protection laws.
If you have any concerns about the processing described above, you have the right to object to this processing. For more information on your rights please see “Your Rights” section below.
Choice / Opt-In and Opt-Out
Whenever the processing of your personal data requires your consent then you will be given the opportunity to opt-in or opt-out to having your contact details used as set out above, at the time your details are submitted.
For example, when you request product information, you can tell us when you provide your details if you do not want to receive any other information from CSI or our partners, or you can let us know how best to get in touch with you with information that may be of interest.
If you do not wish us to use your data as set out above, please leave the relevant boxes, situated on the form which we used to collect your data, blank/unticked.
If you no longer wish to receive email or other promotional materials from us, you may opt-out of receiving these communications at any time by one of the following methods:
The range of products and services offered by CSI or selected business partners include, but is not limited to:
Sharing Your Information
We may share your information for any of the purposes set out above with any member of CSI’s carefully chosen business partners who provide products or services through CSI, and our service providers and agents who perform services on our behalf, such as marketing agencies and data management firms.
We may also disclose your personal information to third parties, if we are under a duty to disclose or share your personal data for legal or regulatory purposes, in relation to existing or future legal proceedings, for the prevention of fraud/loss or to protect the rights, property, safety of CSI, our customers or others.
Links to Other Websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Information is stored by us on computers located in the EU. We may transfer the information to other offices and to other reputable third-party organisations as explained above – they may be situated inside or outside the European Economic Area. We may also store information in paper files.
CSI have security protocols and policies in place to manage and record your data privacy and preferences correctly. Your data is stored securely to protect against its loss, misuse, and alteration. Documentation can be supplied on request from our Data Protection Officer via DPO@csimedia.net.
CSI take steps to ensure that any businesses that we share your data with will have security protocols and policies in place to manage and record your data privacy and preferences correctly and that your data is stored correctly.
Unfortunately, the transmission of data across the internet is not completely secure and whilst we do our best to try to protect the security of your information, we cannot ensure or guarantee that loss, misuse or alteration of data will not occur whilst data is being transferred.
We will keep your information only for as long as we need it to provide you with the goods, services or information you have required, to administer your relationship with us, to comply with the law, or to ensure we do not communicate with people that have asked us not to. When we no longer need information, we will always dispose of it securely In accordance with the Data Protection and Security Policy.
Job Applicants, Current and Former CSI Employees
When individuals apply to work for CSI, we will only use the information they supply to us to process their application and to monitor recruitment statistics. Where we want to disclose information to a third party, for example, where we want to take up a reference or obtain a ‘disclosure’ from the Criminal Records Bureau, we will not do so without informing the applicant beforehand unless the disclosure is required by law.
Personal information about unsuccessful candidates will be destroyed or deleted in accordance with our data retention policy.
Once a person has taken up employment with CSI, we will compile a file relating to their employment. The information contained in this will be kept secure and will only be used for purposes directly relevant to that person’s employment. Once their employment with CSI has ended, we will retain the file in accordance with the requirements of our retention schedule and then delete it.
Under data protection legislation, you have the right to request copies of your data, request rectification of your data, request the erasure of your data, object to us processing your data, the right to prevent your data being used for direct marketing, request us to restrict the process and where our systems allow, the right to access a copy of the information we hold about you (via a subject access request (SAR)).
If you wish to exercise any of these rights, please contact the Data Protection Officer in writing at CSI Media, 4 Mallard Court, Mallard Way, Crewe Business Park, Crewe, CW1 6ZQ or by emailing firstname.lastname@example.org
For more information about your rights under the Data Protection Act, please contact the Information Commissioner’s Office: - www.ico.org
This policy is effective from 30th July 2020.