Privacy Policy

CSI Manchester Limited t/a CSI Media (CSI) takes the privacy of your information and how it is used and shared very seriously, and we will only use your personal information in accordance with the current data protection law in the UK and this Privacy Policy. This document describes this Privacy Policy and how we aim to repay the trust you have shown by sharing your personal data with us.

This policy applies to all the websites we operate, our use of emails, and any other methods used for marketing purposes, and any other methods we use for collecting information. It covers what we collect and why, what we do with the information, what we won’t do with the information, and what rights you have.

This privacy policy only applies to personal information we hold about individuals. It does not apply to information we hold about companies and other organisations.

We may update this Privacy Policy from time to time by publishing the amended version on our website. Unless we have legal grounds to do otherwise, we will provide you with at least 30 days’ notice of the effective date of the revised privacy policy. We will post the notice on our website with the date the policy will become effective.


Who Are We

In this policy, whenever you see the words ‘We’, ‘Us’, ‘Our’, or ‘CSI’, it refers to CSI Manchester Limited t/a CSI Media, located at 4 Mallard Court, Mallard Way, Crewe Business Park, Crewe, CW1 6ZQ. Registered in England (Company No. 03635017). For the purposes of the General Data Protection Regulation, we are a data controller/processor in respect of the personal information that we collect and process about you as described in this Privacy Policy.


Information We Collect

We will only ever collect the information we need – including data that will be useful to help improve our services.

We may collect and process the following data about you:

1. Personally identifiable information such as name, postal address, phone number, and email address that you provide by filling in forms on our websites ( and and other capture sources when you contact us via telephone, email, or messaging. This includes information provided when you:

  • subscribe to receive one of the newsletters;
  • order a brochure;
  • book a consultant;
  • respond to a campaign;
  • apply for a job vacancy;
  • enter a competition or promotion;
  • submit a question to us or provide us with feedback.


2. Details of your visits to our websites including but not limited to IP addresses (the location of the computer on the internet), pages accessed, and files downloaded. This helps us to determine how many people use our websites, how many people visit on a regular basis, and how popular our pages are. This is statistical data about our users’ browsing actions and patterns and does not identify any individual. It simply allows us to monitor and improve our service.

You are provided with an opportunity to opt out of receiving communications from us or our partners at the time that your details are submitted and on each occasion that you are contacted thereafter.

Our site uses cookies to distinguish you from other users of our site. This helps us to provide you with a good experience when you browse our site and allows us to improve our site. For detailed information on the cookies we use and the purpose for which we use them, please see our cookie policy. If you want to disable cookies, please refer to your browser help.


How We Use The Information We Collect

We may process your personal data for our legitimate business interests. “Legitimate Interests” means the interests of our company in conducting and managing our business and providing you with the best services and products in the most secure way. These interests include:T

  • To ensure that content from our website is presented in the most effective manner for you and for your computer
  • To provide you with information about our products, services, offers, or technical developments that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes
  • To contact you regarding your opinions on our products and services which may be used for marketing research and analysis where you have consented to be contacted for such purposes
  • To help us identify you when you contact or visit us
  • For general administration purposes
  • To help us improve the quality of our products and services
  • To help us detect and prevent fraud and money laundering
  • To help us recover debts
  • To carry out analysis and customer profiling

When you communicate with us for customer service or other purposes (e.g. by emails, messaging, faxes, phone calls, tweets, etc.), we retain such information and our responses to you in the records of your account.

When we process your personal data for our legitimate business interests, we always ensure that we consider and balance any potential impact on you and your rights under data protection laws.

If you have any concerns about the processing described above, you have the right to object to this processing. For more information on your rights, please see the “Your Rights” section below.


Choice / Opt-In and Opt-Out

Whenever the processing of your personal data requires your consent, you will be given the opportunity to opt-in or opt-out to having your contact details used as set out above at the time your details are submitted.

For example, when you request product information, you can tell us when you provide your details if you do not want to receive any other information from CSI or our partners, or you can let us know how best to get in touch with you with information that may be of interest.

If you do not wish us to use your data as set out above, please leave the relevant boxes situated on the form we used to collect your data blank/unticked.

If you no longer wish to receive email or other promotional materials from us, you may opt-out of receiving these communications at any time by one of the following methods:

  • by replying to the email with ‘unsubscribe’ in the subject line;
  • by writing to 4 Mallard Court, Mallard Way, Crewe Business Park, Crewe, CW1 6ZQ;
  • by calling us on 0344 873 0073

 The range of products and services offered by CSI or selected business partners include, but is not limited to:

  • Web and Software Development
  • Branding & Design
  • Marketing


Sharing Your Information

We may share your information for any of the purposes set out above with any member of CSI’s carefully chosen business partners who provide products or services through CSI and our service providers and agents who perform services on our behalf, such as marketing agencies and data management firms.

We may also disclose your personal information to third parties if we are under a duty to disclose or share your personal data for legal or regulatory purposes, in relation to existing or future legal proceedings, for the prevention of fraud/loss, or to protect the rights, property, or safety of CSI, our customers, or others.


Links to Other Websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites, and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.


Data Security

Information is stored by us on computers located in the EU. We may transfer the information to other offices and to other reputable third-party organisations as explained above – they may be situated inside or outside the European Economic Area. We may also store information in paper files. CSI has security protocols and policies in place to manage and record your data privacy and preferences correctly. Your data is stored securely to protect against its loss, misuse, and alteration. Documentation can be supplied on request from our Data Protection Officer via

CSI takes steps to ensure that any businesses that we share your data with will have security protocols and policies in place to manage and record your data privacy and preferences correctly and that your data is stored securely.

Unfortunately, the transmission of data across the internet is not completely secure, and whilst we do our best to try to protect the security of your information, we cannot ensure or guarantee that loss, misuse, or alteration of data will not occur whilst data is being transferred.

We will keep your information only for as long as we need it to provide you with the goods, services, or information you have required to administer your relationship with us, to comply with the law, or to ensure we do not communicate with people who have asked us not to. When we no longer need information, we will always dispose of it securely in accordance with the Data Protection and Security Policy.


Job Applicants, Current and Former CSI Employees

When individuals apply to work for CSI, we will only use the information they supply to us to process their application and to monitor recruitment statistics. Where we want to disclose information to a third party, for example, where we want to take up a reference or obtain a ‘disclosure’ from the Criminal Records Bureau, we will not do so without informing the applicant beforehand unless the disclosure is required by law.

Personal information about unsuccessful candidates will be destroyed or deleted in accordance with our data retention policy.

Once a person has taken up employment with CSI, we will compile a file relating to their employment. The information contained in this will be kept secure and will only be used for purposes directly relevant to that person’s employment. Once their employment with CSI has ended, we will retain the file in accordance with the requirements of our retention schedule and then delete it.


Your Rights

Under data protection legislation, you have the right to:

  • Request copies of your data
  • Request rectification of your data
  • Request erasure of your data
  • Object to us processing your data
  • Prevent your data being used for direct marketing
  • Request us to restrict the processing of your data
  • Access a copy of the information we hold about you (via a subject access request (SAR))


If you wish to exercise any of these rights, please contact the Data Protection Officer in writing at CSI Media, 4 Mallard Court, Mallard Way, Crewe Business Park, Crewe, CW1 6ZQ, or by emailing


For more information about your rights under the Data Protection Act, contact the Information Commissioner’s Office at


This policy is effective from 20th May 2024.