Abbey Ireland & UK, a destination management company with offices in Dublin, Edinburgh and London, is one of the largest travel companies in the United Kingdom. Abbey Ireland & UK provide a B2B travel booking engine, allowing travel trade clients to build unique and wonderful travel itineraries for their customers!
Abbey Ireland & UK required a new and uncomplicated B2B booking system engine with a new design interface. The previous system was old, overly complex and time-consuming for internal and external agents. Abbey Ireland & UK wanted to provide their agents with a system that allowed for the development of custom itineraries, payment capability, booking management options and lots of other features.
We have developed an efficient and well-designed B2B booking system engine. We fulfilled each of the requirements and now the marketing, sales and customer service teams at Abbey Ireland & UK benefit from the below:
The feedback from our travel partners has been very positive. They have more information on product details and images, and we have seen increased traffic on the site as a result of this.
The whole experience in creating the B2B booking engine with CSI has been excellent, from sales to implementation to support - they have always been available and have listened to our requirements and feedback.