We were honoured to design and develop a bespoke web portal system for Family Holiday Association, a charity that is dedicated to helping struggling families who are experiencing challenging circumstances to experience breaks, days out or group trips.
By working closely with Family Holiday Association, we were able to understand their processes and their requirements for the new system. The aim was to develop a web portal solution that supported an application process where personnel in supporting roles (referrers), for example a teacher, social worker or health visitor, can refer a family for a holiday, short break or ‘day out’, many of which are kindly donated by hotels, campsites and tourist attractions. The system needed to integrate the necessary functionality to provide an efficient and easy-to-use application process for referrers and the team at Family Holiday Association.
The first step for a referrer is to register on the website. We designed a custom registration form that requests personal information and provides the referrer with the ability to assign themselves to an organisation. Once accepted, referrers can begin to search for holidays via a characteristic search where criteria includes: -
If there are available breaks that match the family’s characteristics, referrers are able to make new applications for holidays and short breaks, view the progress of applications, export these applications as a PDF, and see what breaks they have been offered, all via a responsive interface. Once a break has been booked, the system generates reminders as it approaches and gathers feedback after it’s taken place to help show the difference that it’s made.
The team at Family Holiday Association benefit from the following functionality integrated into the Umbraco CMS system:
Since the platform launched in December 2017, Family Holiday Association have recorded the following usage metrics:
CSI Media are great to work with. Our developer was exceptionally helpful and really took the time to understand our brief and what we needed from our new system.
John Kinnear, Head of Programmes - Family Holiday Association