As an Umbraco Gold Partner, CSI Media provide comprehensive Umbraco maintenance and support for pre-existing Umbraco solutions. We are experienced in inheriting a range of Umbraco solutions developed by third parties - from brochure websites to member portals to complex solutions with advanced functionality. Whether you are looking for ongoing maintenance and upgrades, or require urgent development work, we can help you.

Support Options

We offer two types of support options for Umbraco solutions; 1) SLA-backed ‘Retainer Packages’ which provide a set number of contracted hours per month, and 2) ad-hoc agreements for as and when you require support. Most of our clients opt for a Retainer Package to meet ongoing requirements. Packages start at 5 hours, whilst bigger solutions - or clients with a busy roadmap - may command 160+ hours per month. We can guide you accordingly. Our diverse team of digital specialists can support you and your Umbraco solution via the services listed below: -

The Onboarding Process

Prior to completing any development work, we will conduct a code review of your Umbraco solution; this is a standard approach to taking over the development and maintenance of a pre-existing system and is a compulsory prerequisite.

As part of the code review, a Certified Umbraco Developer will review the source code of your current system to understand its architecture and code structure; this is important before making any development updates. We will look to find technical issues that are impacting website performance, data, security, and user experience - previous code reviews have uncovered critical security and performance issues.

The Umbraco Developer will document their findings from the code review in a professional report for you to review, with issues marked with a severity level. The code review usually provides clients with a roadmap of tasks to complete and puts your solution in a strong position before we start making any custom changes.

For a more comprehensive review of your website, we can complete a website health check.

Our Experience

As one of the UK's most experienced Umbraco agencies, CSI Media inherit several Umbraco solutions each year for support, maintenance, and new-feature implementation. We have recently taken over the development of Umbraco websites for clients including Ecosurety, The Goldsmiths' Company Assay Office, International Rugby League & North Wales Fire & Rescue Authority.